Shipping policy

SHIPPING POLICY

Retromotive ships two product types — print magazines and apparel/merchandise 
— from different fulfilment partners. Items may arrive separately.

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PRINT MAGAZINES & SUBSCRIPTIONS
Magazines are printed and dispatched from our printer overseas.

Processing time: 2–5 business days after order confirmation.

Australia: 10–21 business days after dispatch.
International: 21–35 business days after dispatch, depending on destination 
and local customs processing.

Subscribers will be notified by email when their issue has been dispatched.

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APPAREL & MERCHANDISE
Apparel and merchandise are fulfilled via Printful and Gelato — print-on-demand 
partners with fulfilment centres globally. Your order is produced and shipped 
from the facility closest to your delivery address.

Processing time: 3–7 business days after order confirmation.

Australia: 7–14 business days after dispatch.
International: 10–21 business days after dispatch.

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MIXED ORDERS
If your order contains both a magazine and apparel, items will arrive separately 
with individual tracking numbers. This is normal — don't worry if one arrives 
before the other.

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CUSTOMS & IMPORT DUTIES
International customers are responsible for any applicable VAT, customs fees, 
or import duties imposed by their country. Retromotive Pty Ltd has no control 
over these charges and cannot be held responsible for delays caused by customs.

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TRACKING
A tracking number will be emailed to you once your order has been dispatched.

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LOST OR DELAYED ORDERS
If your order hasn't arrived within the expected timeframe, contact us at 
wheels@retromotive.co and we'll investigate with the carrier.

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CONTACT
wheels@retromotive.co